Flexi is a Video Recording of Live Online + Official Courseware + Hands-on Labs

Live Online
+
On Demand
=
Flexi

ITIL® 4 Foundation

Includes:

  1. Power Packed 12 Hours (Edited from 16 hours of Live Training)
  2. 470+ Tests Questions (Qubits42)
  3. 6 months access to recordings.
  4. Access via Laptop, Tab, Mobile, and Smart TV.
  5. Letter of course attendance.
  6. Official Courseware (Exam Included)
  7. Hands-on labs
You can also purchase an annual plan for USD 999. For one year, all Flexi Videos will be free for you. Buy Annual Plan

You will get access to Flexi Video instantly.

Flexi Video

USD 199

Official Courseware1 (Exam Included)

USD 539

Hands-On-Labs

NA

1Delivery lead time is 5 Days

Total

USD 738

100% Refund for Flexi Video (courseware is non-refundable) if user is not satisfied with the Video and seeks refund within 30 days of purchase.

Download Course Contents
Module 1: Course Introduction
  • Course Overview
  • Course Learning Objectives
  • Course Structure
  • Introduction to IT Service Management in the Modern World
  • Structure and Benefits of ITIL® 4
  • Case Study: Axle Car Hire
  • Exam Details
  • Intent and Context
  • Value and Value Co-Creation
  • Value: Services, Products, and Resources
  • Service Relationships
  • Value: Outcomes, Costs and Risks
  • Identifying Guiding Principles
  • Topics Covered
  • The Seven Guiding Principles
  • Applying the Guiding Principles
  • The Four Dimensions
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors and the Pestle Mode
  • Overview of Service Value System
  • Overview of the Service Value Chain
  • Introduction to Continual Improvement
  • The Continual Improvement Model
  • Relationship between Continual Improvement and Guiding Principles
  • Purpose of ITIL® Practices
  • The Continual Improvement Practice
  • The Change Control Practice
  • The Incident Management Practice
  • The Problem Management Practice
  • The Service Request Management Practice
  • The Service Desk Practice
  • The Service Level Management Practice

Learn more about Koenig. Download Presentation Buy Other Flexi

FAQ's

Yes, Course-Book and Lab are not included in the annual plan. All Flexi videos are included.
We do not track the pass rate of Flexi students. However, we trust it will be lower than for Live Online.
Yes, you do. Flexi Videos do not include Course-Book or Labs.
Videos can only be streamed and not downloaded.
You will be provided access to LET ( Learning Enhancement Tool), where you will get the links to access all your purchases.
Flexi video for the new version will be provided free of cost.
Yes, you can pay from this web page.
6 months from the date of delivery.
It is only for one user.
Yes, contact us for corporate packages.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
Presently, Flexi is only available in English.
We use the best standards in Internet security. Any data retained is not shared with third parties.
Yes, you do. Flexi Videos do not include Courseware or Labs.
Yes, c/w and Lab are not included in the annual plan. All Flexi videos are included.
It’s a unique subscription plan where customers can avail unlimited Flexi courses within a year.
The subscription plan is valid for 1 year from the date of purchase.
No, this is limited to one user and its non-transferable.

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